Privacy Policy

Last updated: 2026-10-12

HomeHands Technologies Inc. (“HomeHands,” “we,” “us”) is a Canadian company headquartered in Alberta. This policy explains what personal information we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1. What we collect

• Account: name, email, phone, address, postal code.
• Booking: service requested, address, notes, photos you upload.
• Payment: handled by Stripe; we store only tokenized card references.
• Vendor screening: for vendors — government ID, license numbers, insurance certificates, WCB status, Certn background-check result.
• Technical: IP address, device, app version, coarse location (for dispatch).

2. How we use it

Only to run the platform: match you to a pro, process payments, communicate about your bookings, meet legal obligations (tax, WCB, insurance), and improve the service. We do not sell your personal information. Ever.

3. Where it lives

Customer data is stored in Canada (AWS ca-central-1, Montreal). Some processors (Stripe, Twilio, SendGrid, Sentry) may process limited data in the U.S. under standard contractual clauses.

4. Your rights

You can access, correct, download, or delete your personal information at any time. Email privacy@homehands.app. Under PIPEDA you may also complain to the Office of the Privacy Commissioner of Canada.

5. Marketing (CASL)

We follow Canada’s Anti-Spam Legislation. All marketing email and SMS require double opt-in, are clearly identified, and include a one-tap unsubscribe.

6. Cookies

Essential cookies for session and security. Analytics cookies (aggregated only) via Segment/Mixpanel — you can opt out in your account settings.

7. Contact

Privacy Officer, HomeHands Technologies Inc., Red Deer, AB. privacy@homehands.app