Last updated: 2026-10-12
1. Who we are. HomeHands Technologies Inc. operates the HomeHands platform connecting customers with independent third-party service providers ("Pros") in Alberta.
2. The service. HomeHands is a marketplace. We match, message, quote, escrow, and settle payment. Pros are independent businesses — not employees or agents of HomeHands.
3. Bookings. Prices shown before booking are the price you pay for the described scope. If the scope changes on-site, the Pro must issue a revised quote via the app before starting additional work.
4. Payment & escrow. Payment is authorized at booking, captured to escrow when the job starts, and released to the Pro on completion (or 24 hours later, whichever is later). Refunds and disputes are handled per our Show-up Guarantee.
5. Show-up Guarantee. If a Pro does not arrive within the stated ETA window (plus reasonable buffer), we will rebook you at no cost and credit your account. If completed work fails within 60 days on eligible categories, we will remedy at no cost or refund.
6. Conduct. Customers agree to provide safe access, honest information, and prompt payment. Pros agree to hold current licenses/insurance, deliver work per applicable codes, and follow our Vendor Agreement.
7. Cancellations. Customers can cancel free of charge up to 4 hours before a scheduled booking. Later cancellations may incur a fee equal to the Pro’s minimum call-out. Emergency bookings are non-refundable once dispatched.
8. Liability. To the maximum extent permitted by law, HomeHands is not liable for indirect or consequential damages. Our aggregate liability is capped at the amount you paid for the booking in dispute, plus any coverage from our platform insurance and guarantee fund where applicable.
9. Governing law. These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Disputes will be resolved in the courts of Alberta.
10. Changes. We may update these terms. Material changes will be emailed to your account 30 days before taking effect.
Questions: legal@homehands.app
